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How angry does your bank make you feel?

Sep 29, 2010

Many people get fed up with their bank. But angry enough to go and brick up its doors? That’s what one developer did last weekend in protest at being turned down for a loan.

Cameron Hope is reported to have built a wall bricking up the front door of Barclays in Westbourne, Dorset, after being turned down for business loans worth £240,000 by another bank. After a couple of hours he took it down when asked to do so by the police. He’s reported to have said that his beef wasn’t with Barclays but that he’d built his wall there because he couldn’t do so outside NatWest.

But aside from these details of his protest, there’s no doubt that many will have been struck by the protest and by Hope’s words: “You go into a bank and there’s nothing there, the bank’s open but the safe is shut.” It seems to sum up his sense of “talking to a brick wall” when dealing with banks.

Certainly Twitter is full of comments applauding his direct action. But, as I asked at the outset, while many people might get a bit fed up with their bank, how many would be angry enough to do something like this?

Certainly there seems to have been plenty to complain about recently, to look at the recent complaints figures for banks. More than 84,000 people complained to the Financial Ombudsman about their bank in the first six months of this year. The largest category of complaints was about misselling of payment protection insurance on loans, while the second largest was related to bank accounts. Lloyds TSB was the most complained-about bank, with 22,420 grouches, followed by Barclays, Royal Bank of Scotland and Santander. Forty-four per cent of all complaints were upheld.

On the other hand, research out earlier this year showed that most people stay with their banks for an awfully long time. The Santander survey showed that bank accounts are held for an average of 16.5 years, while one in five people has had theirs for more than 30 years.

That seems to suggest that many people do get upset with their bank. But most don’t get so angry that they will go as far as changing bank accounts – and still less that they’ll go to the extremes of bricking up a bank’s doors.

So I thought I’d ask you: what gets you upset about your bank – and how would you like to see it change its behaviour. Have you ever complained, and if you did, what happened? And have you ever changed banks – or done anything else –  in protest?

Share your experiences by leaving a comment in the box below.

- Vote with your feet if you wish and move banks. Step 1: Compare other bank accounts on offer.

- You may be able to claim back £1000s from your bank if they mis-sold you payment protection insurance. Speak to Complaint Handling Services.

42 Responses to “How angry does your bank make you feel?”

  1. sylvia leggett Says:
    Sep 30, 2010 at 6:52 am

    I am having difficulties with santander or rather alliance and leicester was my bank, was offered transfer with 5% for first year no problems they said two months on and it was rejected twice for whatever reason then automately went over with me losing 2x£10 fees for a account I never used and I dont get 5% 2hours wasted in the bank and numerous phone calls, have complained still waiting response,now it seems they are changing my sort code causing me problems!!! I have decided to change bank

  2. Steve McCrory Says:
    Sep 30, 2010 at 7:27 am

    I hate banks, not least Lloyds TSB They have made good money out of my account for many years, yet when I needed them to support my company they failed me. I was verbally promised a secured loan of £125k last year by my businesss manager, I paid over £1800 in fees to prepare forecasts and a home valuation which requested, the loan was turned down.

    My company has since ceased trading after 13 years, with creditors and some bad feeling, The TSB has ruined all my hard work, effort. my marriage of 18 years and I so so angry and upset, but can do NOTHING!

  3. Melanie Wightman Says:
    Sep 30, 2010 at 8:03 am

    I’ve had my account with Lloyds TSB for about 15 years and was happy with it for approximately the first 5 years. I’ve just come to the end of my tether, i’m switching to Santander, we’ll see if they’re any different!

  4. Lee Says:
    Sep 30, 2010 at 8:05 am

    My wife and I had a loan with Barclays which we settled early and expected a early payment charge of 30 days interest, yet when we went to branch they were trying to charge 60 days interest. When we took out the loan we were told 30 days therefore requested to see the contract we signed which stated 30 days with any interest owed. What does this mean? So we raised a complaint and disputed the extra charge and have closed our accounts and moved to Lloyds which I have to say aint much better. Anyway since making a complaint they have refunded us the extra interest. It just shows they are out to get what they can.

  5. Anna A Says:
    Sep 30, 2010 at 8:09 am

    I went to pay for my daughter’s £1500 orthodontic treatment, knowing I had £3000 on my account, and the card was declined. At first I thought I was a victim of fraud, then it transpires my bank, NatWest, helped themselves without any warning saying it was against an old credit card debt. The credit card was paid off in full three years ago, but they had ‘lost’ the payment. Suppose the money in my account was someone elses? Suppose I was abroad & had no way of returning home or paying for accommodation? Suppose I had obtained goods & services & then couldn’t pay for them? The money was taken on 10 Sep & I knew about it on 13 Sep – to date I have not received any formal notification by post of what amount they took or why (although did demand a faxed copy to be sent). I’ve been with NatWest for 34 years. It will never reach 35.

  6. Barry Coleman Says:
    Sep 30, 2010 at 8:14 am

    I ALSO HATE BANKS!!!!! I am in total agreement with Steve McCrory (comment above) Lloyds TBS is infested with arrogant so called “business managers” who (incidently have never “managed” a business in there whole life) make life changing decisions, sitiing in there office, pressing little buttons to ruin 1000s of small businesses every day. Gone are the days when you have a small problem when the bank “manager” would call and ask “how can we help” NO now they just reverse payments and charge us a fortune and then complain its “causing extra work” oh dear all that extra work that we pay £35 per second for!!!!!!!!!! There is far too much “power” given to spotty faceless kids making decisions that could ruin multi million £ companies. My so called “business manager” has never even met me, never been to our premises, and does not understand our business yet we turn over millions of £s. CAN SOMEONE HEAR US!

  7. Andrew Wright Says:
    Sep 30, 2010 at 8:17 am

    We had a break in at home and our debit cards were stolen, we told the bank and they said they would block the account.They have done this so well That five weeks later we still have no debit cards that work.Santander have said they would refund to our account £100 for all the messing about, but Walter in customer services (if his is Walter my name is Patel) does not seem to understand being stood in a garage having filled up with fuel that you need your cards to WORK likewise being stood at the checkout in Tescos. The service is awful and this is after leaving the Halifax for underhand banking tactics maybe cash under the bed is the answer.

  8. Claire Says:
    Sep 30, 2010 at 8:25 am

    When I was a single parent on benefits, I went over my overdraft by a few pounds and without realising, as they assured me i would be ok to carry on using my account without charge, ended up actually getting charged over £1500. The collections team accused me of being a shopoholic (it was their charges not my fault) and even told me im not allowed to withdraw funds from my bank account any more despite me paying it back monthly and never missing a payment! Lloyds are terrible scammers.

  9. Kat Says:
    Sep 30, 2010 at 8:41 am

    I have a compliant which is currently with the financial ombudman. A direct debit was increased without any warning – causing me to go overdrawn with Lloyds by £12.44. I have now been charged over £500 for this – which I am disputing. Lloyds failed to notify me that I had gone overdrawn at any point and after serval letters of complaint I am still awaiting a response. I think its time the government stepped in to help the little people – esp as its our tax money thats keeping them afloat

  10. Bobbie Ashton Says:
    Sep 30, 2010 at 9:30 am

    Banks treat theie customrers like s—, they have forgotten that we, the customer, have rights to use and move our money as we please. I have become so disalusioned with the Halifax banking group that I have moved all my saving to another bank, I now transfer any excess money to this account each month. Banks do not own the money they have , it belongs to their customers and it is about time they started to treat their customers with respect.

  11. tmbc53 Says:
    Sep 30, 2010 at 9:30 am

    I am convinced that the way forward is without the banks. In the old days you paid cash for everything and if you did not have it there was always “The man from the Pru” (whatever happened to him. I think the idea was you paid into it first and then got the money out after you had saved it. I know we need the banks to keep the economy afloat and if we all withdrew our money there would be financial chaos but would it not only be a temporary financial chaos?

    I think there is too many chiefs and not enough Indians. In the old days (sorry to keep harping back to the old days but in my personal experience they were much better) you went to the Building Society for a mortgage, to the bank for your other monetary matters, to an insurance company for insurance etc. etc. etc. Now all of them want it all and no-one seems to specialise anymore they all appear to be “jacks of all trades and masters of none” and greedy as well.

    Only an opinion but more and more I have gone back to using cash for things and only using my bank account to “store” my money for me and pay me interest (albeit it virtually nothing) for the privilege.

    I do have credit card debt which I am trying desperately to clear and not to use unless it is an absolute emergency (i.e. life and death situations). At first I, like most people these days, was up to my eyeballs in debt and it seemed insurmountable but, gradually, I am beginning to see the light at the end of the tunnel. I have not gone to a debt management company or consolidated loans or anything like that. I borrowed some books on finance (Finances for Dummies was a great help) from the library and took the common thread running through all of them and, thankfully, am almost debt free although I have to say it has taken me 5 years. My aim going forward is never to be in that position again.

    Sorry to harp on but I feel so strongly about this. I hope this comment actually helps someone.

  12. Richard Harris Says:
    Sep 30, 2010 at 10:08 am

    I have a complaint lodged with the financial ombudman, abouts Barclays.
    I took out a business loan, to be drawn down over 10 years. Due to the manager setting it up incorrectly, and having paid £ 35000 off it, the balance is still the same as when it was taken out, due to the manager setting it up as a euro loan.
    Barclays want nothing to do with the complaint, and the business may go under due to the loan.
    The manager has now left Barclays with STRESS ! ! !

  13. Lee Says:
    Sep 30, 2010 at 11:00 am

    The banks have turned into the biggest bullies going. They do not offer any help to anyone, in fact they seem to relish someone going over their overdraft so they can harrass the life out of them, with constant phone calls.
    HSBC are one of the worst offenders. They give nothing but grief.
    To do home improvements, we tried to remortgage with HSBC and despite being customers of over 20 years, they were not remotely interested.
    We have a small overdraft,and if I could change banks I would. I have no idea if another bank would take on the overdraft, but it might be worth a try to get rid of the HSBC harrassment bank.

  14. Naomi Baham Says:
    Sep 30, 2010 at 11:07 am

    The reported longevity of bank accounts is attributable to the fact that, in the past, banks were worthy of loyalty. It will be a different story in the next few years judging from the volume of complaints. Irritation stems from the fact that no-one at the bank actually listens and all customers are treated to the same “tick-box” process – we bank customers are all just numbers providing the bank with money either in interest and fees on loans and overdrafts or in savings. If you and your problem do not fit into the routine, your are ignored. Why does it take at least 10 days for any letter to arrive? Does it take 10 days to create a letter, sign it and send it to the Post Room for first class post? If my business took that sort of time to communicate, it wouldn’t survive! I could go on …. !

  15. Maxwell Says:
    Sep 30, 2010 at 11:38 am

    We should all stop using banks, withdraw all our money and put it in post office, safe in house, premium bonds, etc.

    I’m not in work at the moment and I’m constantly deep into my £1000 bank overdraft and they still charge me £12 every month. £25 for a letter, come on a piece of paper and a standard letter.

    We should all bycott now, NO MORE BANKS, NO MORE BANKS. If we all do this then their stupid overpaid raises/bonus will no longer be and they would be like me out of work.

  16. janet Says:
    Sep 30, 2010 at 12:36 pm

    I think all the banks are very arrogant establishments. my bank is HSBC a number of years ago I was very ill and was retired sick from work. I asked my bank for help having lost a good salary to having to survive on sick pay, I was refused and as a consequence my account went overdrawn by twelve pounds then all hell let loose with charges which I couldn’t afford to pay so I got charges on top of charges until I owed hundreds of pounds, however the bank thought they were being so kind they gave me a managed loan with charges to pay their charges back which took 3 years. I was one of the many people who tried to get these charges back via the courts but thanks to the House of Lords the claims where turned down making the banks even more arrogant.I am now retired on a pension and I was turned down a couple of weeks ago when I asked for a fifty pounds overdraught level. I havn’t changed banks because being on a pension so only low income makes it impossible to find a bank to give me a current account.

  17. julie Says:
    Sep 30, 2010 at 3:33 pm

    while i agree that talking to the bank especially over the phone can seem like talking to a brick wall (arent most company call centres like this)most of the complaints seem to be about charges incurred when terms and conditions signed at account opening are broken in the same way builders are charged a penalty for every day after completion date of a job. like it or not banks are the only companies that if you stay in credit and stick to the terms and conditions of your acccount provide their services for free

  18. Rachel Says:
    Sep 30, 2010 at 3:49 pm

    I had a business account with HSBC – our business failed and I got a letter from the bank as we had money (overdraft,loan etc) to pay off – i then wrote them SIX letters offering a monthly payment to pay off the debt and just kept getting letters back saying my signature didn’t match my signature on the account! I have had the same signature for the seven years i had the account! The last letter i wrote told them i was wanting to start clearing the debt and to state that indeed my signature had never changed – the following day I received a letter from their collections people called Metropolitan (they are a debt company) to state it was all payable immediatley! I have written them more letters, telling them that I believe they were fobbing me off by saying the signature was incorrect so they could just pass it to these people, as oddly enough every letter sent to metropolitan has had the same signature and nothing at all has been said! but they will not budge! (although they are now answering my letters which are signed with the very same signature) Maybe I have a case here! – they will not let me deal with them I have to deal with metropolitan – we have paid a small fortune into that bank account over the last seven years and as soon as the going get’s tough they s**t on you from a great height!!!!! I stated to them in every letter I have never hidden from them and that I just wanted a figure to start paying them to clear the debt and I think they have just pretended that i am not who i said i was – i mean who would take on a debt worth thousands if it wasn’t theirs!!? Rant over!!

  19. Steve Says:
    Sep 30, 2010 at 6:35 pm

    “banks are the only companies that if you stay in credit and stick to the terms and conditions of your acccount provide their services for free”

    If you stay in credit or have savings they use your money to invest and make money on your money – it’s not that they are giving services for free it’s that you are giving them an interest free or low interest loan.

  20. Steve Says:
    Sep 30, 2010 at 6:42 pm

    On the subject of why people stay so long with a bank I believe it partly “lethargy” but mainly that they are all alike and few people see the point of going through the hassle of changing their account unless the services / interest is going to improve dramatically.

    There is basically no competition in the banking sector – occasionally they do a veneer but in reality the service is just about the same, the interest charged and received is within a percent of each other making it only worthwhile changing if you have LARGE savings or debts.

  21. Catherine Says:
    Oct 1, 2010 at 1:45 am

    HSBC gave my husband an £10,000 overdraft on MY ACCOUNT without my premission or signature. When I have complained they said “they have no proof I didnt ask for it” and have to repay it. I note they also dont say they have proof I asked for it. Going to complain to the Ombudsman now before considering court action. By the way I am on benefits and have been for years so how do they think I will pay it back???? Protecting their own employees for illegal practices, your account is only your own until they want to share it for you.

  22. Pat Osborne Says:
    Oct 1, 2010 at 9:02 am

    In 2003 I was advised by a personal advisor at Nat West to set up a critical illness insurance with the rest of my insurances. He wrote to me and said to do nothing until I heard from him (I still have the letter) At the time I was a busy teacher and forgot about it, somehow thinking in the back of my mind that I was paying for it. In September of 2004 I was diagnosed with bowel cancer and went forward with treatement and recovered. I thought mistakenly that I had been covered for critical illness. I wasnt. I wrote to the bank to ask why they had not rectified the mistake or contacted me and the excuse was that it was an electronic failure and the advisor had left a month after we had discussed the matter. I pursued the matter with the Ombudsman and they found for the bank, implying that I could have known that I had cancer before the advice on critical illness. I lost out, it actually made me feel as though I had been very stupid, perhaps I was and should have checked that the critical illness was in place, but now I have a great problem complaining about anything as I have lost my confidence regarding arguing my case. I am even more stupid because I am still with the bank.
    How mad is that. However having looked at these comments I will now sit down and explore other possibilities of changing.

  23. Jen Says:
    Oct 1, 2010 at 12:20 pm

    i have 2 complaints going on at the moment with my banks (one is personal and the other is business).

    my personal account is with halifax. i am not using the account as i dont like the way they operate. but have an overdraft facility whcih i have requested to set up a payment plan to pay off. just constantly been fobbed off BUT have put a complaint in. their answer caused me more confusion. they said yes i can have a payment plan. when i rang as requested, to set up payument plan, i was told that the system wouldnt allow it to happen – i.e. cant set up payment plan until i am over my overdraft limit when they will take note of my account. spoke to the Financial Services Authority for guidance. this is on the verge of going to the Ombudsman.

    the other complaint which is already gone to the ombudsman within the first week of the complaint being made to barclays bank. this is a business account which i dont use but have an overdraft facility whcih i have requested a pyament plan for over the last 3 years. i am constantly refused a payment plan. they have just said they cant help me and to speak to a business debtline on 0800 197 6026. the business debtline suggested that due to the fact that i have tried everything and barclays havent bothered to help me, i can just do nothing as the overdraft belongs to my limited company and not to me personally. nevertheless, the financial services authority has told me to proceed with the complaint straight to the ombudsman as barclays have given their final answer – ie they cant help and have refered me to a third party

  24. Rashmi Says:
    Oct 1, 2010 at 12:34 pm

    I was late paying my credit card payment by 3days I was charged late payment fee of £12.00 plus interest.makes mad

  25. robin Says:
    Oct 1, 2010 at 12:36 pm

    The Financial Services authority are the ones to blame, they do not step in when banks treat us unfairly thus giving free reign to the banks, without a police force there is a lot of crime!

  26. Mary Says:
    Oct 1, 2010 at 5:34 pm

    We have a business account with Barclays and pay staff wages from this account, sometimes by cheque and sometimes by direct transfer depending on funds available. Last week all the cheques were presented on the same day and I transferred £1200 from another account to cover these then discovered they had all been returned marked Effects uncleared and sent back to the staff. When I enquired why the cheques had not been paid I was told that it is decided at midnight what is to be paid or returned, so even if I had paid in one million pounds in cash the cheques would still have been bounced for lack of funds. How ridiculous is this? Not a happy bunny!! Neither were my staff!!

  27. bel Says:
    Oct 1, 2010 at 8:17 pm

    I have been with alliance and leicester for about 5 years – suddenly out of the blue they have started charging me #5 per month underfunding fee – for which I have had no notice and for which staff at the santander bank haven’t a clue either.
    I have opened another account and tried to move my direct debits after 9 weeks A&L have still not responded to my new banks 4 requests . I know from previous experience (about 2 years ago) that it is a nightmare to try and close an A&L bank account so I will probably copy the financial ombudsman into my next attempt.

  28. Joe Says:
    Oct 1, 2010 at 8:51 pm

    Santander frustrates me with the length of time they take to clear funds, 7 days for a cheque, 8 if there is a bank holiday and 3 days yes 3 days for cash and eventhough you pay the cash in if it has not cleared in time to meet a payment they kill you with charges, I believe all banks should be taught a lesson and people should withdraw all funds from them, they may listen then!Crooks in suits, couldn’t care less if you survive or go under.

  29. Steve Marsh Says:
    Oct 2, 2010 at 10:13 am

    Following on from the issue surrounding the fees that banks have overcharged, can someone tell me how banks can can charge so much for ‘arranging’ a mortgage. Latest figure I saw was in the region of £900.00. Perhaps a financial institution would be good enough to publish the costs involved in arranging a mortgage?

  30. touring caravan insurance Says:
    Oct 3, 2010 at 10:30 pm

    This is good discover for this field and i hope “banks are the only companies that if you stay in credit and stick to the terms and conditions of your acccount provide their services for free”. I know from previous experience (about 2 years ago) that it is a nightmare to try and close an A&L bank account so I will probably copy the financial ombudsman into my next attempt.

  31. The Kraken Wakes Says:
    Oct 4, 2010 at 2:34 am

    In this apathetic country, if 84,000 people could be bothered to complain, that suggests around 8.4 million have had a bad experience.

    There is not enough competition in the banking sector, and too few local alternatives. In Germany (where they have decent regulation and ombudsman with teeth) some 70% of the banking sector is comprised of local banks (Volksbanken, average age 150 years each) who are deeply rooted in the community. These banks focus on delivering a good service to local people, for them 16.5 years is nothing, these banks keep accounts for generations.

    Food for thought…

  32. Jason Ellison Says:
    Oct 4, 2010 at 8:55 am

    Ive never had a good service from HSBC. Ive had an account for 15 years. Went to them for a mortgage and was told that i had to take out their mortgage protection. I walked out of the meeting telling them i didn’t want it. I then went to the Abbey National who were happy to offer a mortgage without the protection.

    I was having problems a few years ago balancing expenses and knew i was going to go overdrawn. I got intouch with HSBC customer service centre and advised them that i was going to go overdrawn at the end of the month. They wouldn’t give me a £100 overdraft. They would offer me a short term £100 overdraft for 4 weeks at a cost of £20. No point in talking to the bank as they were not interested in my situation. They were interested in making money off my plight though. I was trying to act rather than react and was very angry and disappointed.

    18 months ago i had a phone call from the sales team at the HSBC selling me a better account with lots of perks at a cost to me. I told them in no uncertain terms that the reason i use the account is general day to day use and wouldn’t want anything ever again from them. I then spent 45 minutes giving that sales person a right ear bashing over the poor and pathetic service their bank offers.

    Once and a while you do get the opportunity to get your own back, so be brutal. We are a number on a screen and that s it. They are parasites that feed off misery and should be treated with the same contempt as they show us.

  33. Marie Says:
    Oct 4, 2010 at 9:27 pm

    I hate my bank now. This Santander or A&L says ” tell us if you go abroad” I told them I was going to South America. 5 days later I went to this foreign Bank and ask for 450 pounds. Then they said that my card was blocked. So I went to my apt and called Santander or A&L re the reason why my Debit card was blocked when I have already told them I was abroad. Then they said the card was okay and therefore I could used it. Went back to the bank and still blocked. Came back to my Apto and called backFOR THE SECOND TIME, my rubbish Bank and this time they said it was because I was asking for more than 300 pounds!!!! my question is why didn´t tell me this in the first place?. This never happened to me before and still I dont know the reason why I have to go though all these phonecalls and embarrasment at this foreign Bank. Our banks in England are very incompetent and don´t care about us as customers. Thank you.

  34. gareth Says:
    Oct 5, 2010 at 11:58 am

    Ok so where to start, I have been left a voice mail from my business manager at Natwest this morning, informing me that the account is to be passed onto head office to sort my debt situation out on my business account as I have missed a loan payment and I am over my overdraft.

    Get this though My business manager has been informed
    that I would be having cash flow problems over the next few months as I moved location to help save my business. Currently saved £22,000 per year in rents and rates alone and the amount going into the business account hasn’t changed. hence bigger margins, bigger profit. Now I moved from my old premesis expecting that the lease on the new one would be all sorted to do a straight switch over, which it didn’t so I ended up being closed for 6 weeks, no cash flow ect ect. I also had to pay £7,500 in a lease buyout fee, so all in my cash flow has been hit by £20,000 approx. I have told the business manager this and she said this is fine you have taken steps to remedy the problems, when do you think it will be back on track, I said December. Yes this is no problems, I can see you have taken action and this is fine just make sure the account activity is back to normal by then.

    This has happened to me once before and I found head office to be more of a hindrance than a help to my business, charging me more for the loans ect ect. This is not fair, my business is perfectly viable, it is only cash flow problems I am having nothing else and I am going to be shat on. They could even decide to pull the plug from what ive been reading elsewhere

  35. Andrew Wright Says:
    Oct 6, 2010 at 6:06 am

    Just an update now 6/10/10 new debit cards and pin numbers arrive and what do you think they dont work. My wife is going through the roof. Yet Santander want us to keep waiting for more cards and pin numbers. If my customers were dealt with like this I woudnt have any more updates to follow Im sure. This only started on 30/8/10.

  36. Clive Hawkins Says:
    Oct 7, 2010 at 8:47 am

    I have been with Lloyds for 16 years+ and the last 4 years have been a nightmare, their overseas centres are a law to themselves,after splitting with my then wife my branch manager told me he had suspended our accounts until the divoice was sorted but no the overseas collections say this is not so and keep adding large amounts of intrest and even after they tell me that they have now suspended them then later someone else from their department call at silly hours to tell me that they have added intrest as the accounts are still active, this nightmare has been on going for over four years and now I have passed it to the Ombudsman but because of the vast amount of complaints about the banks it will take ages to sort.

    I have even put a standing order on my account to keep it in check while its being sorted but Lloyds take the monies out then put it back and then send me letters to say they are putting more interest on the account as I am not paying my SO then after I have spoken to them they say they are not responsible for the running of my accounts (Arrrrrrr)then I get letters from a debt collection company.

    Are the banks within our country so very stupid, these errors are kids stuff, they need to stop employing these wiz kids from higher education and get their act together.

    Banks need to remember without their customers then the banks would not exist, we have not choice but to use the banks but they treat us in such a bad way and then have the cheek to take our monies to bale themselves out of the brown stuff they end up in, due to being very greedy.

    Where is the JUSTICE in that. SHAME ON YOU ALL

  37. Graham Moon Says:
    Oct 7, 2010 at 10:32 am

    We are told that banks should be smaller. Can anyone name small banks which have sucessfully weathered the recent economic downturn?

  38. Karen Derbyshire Says:
    Oct 7, 2010 at 11:59 am

    Last April my bank refused to renew my overdraft facility. I had the same money, regular income. This meant my facility was reduced by £1000 I was using my overdraft facility and they just said the lending criteria was stricter and I was now a greater risk. Needless to say this put me in a lot of trouble. I managed to pay everything, apart from my bank loan. I got behind two months and have since made various offers to pay off the arrears only to be told the only way it appears is to be paid in one – something I cannot do. They put me in this situation and provide little or no help in resolving it, just constantly harass you with phone calls(a different person each time so you have to explain all over) about repayment. They offered me a consolidation loan, a higher rate of interest but failed to tell me I would completely lose any overdraft facility (it was mentioned in passing, which would have meant I would been in the same place as last April!) Thoughtless, arrogant and inflexible. They don’t give a stuff about people.

  39. christine.hopcraft Says:
    Oct 7, 2010 at 1:29 pm

    Had my debit card stolen in Edinburgh on Saturday and reported it to the cumberland Building society,when I returned home from my weekend away Igot in touch with my Building society who to my horror had not put a stop on my card because they do not have a 24 hour service so my card did not get stoped until Monday morning,after I reported it stolen the thief had spent a further £ my building society are now investigating the claim

  40. Neil Sussex Says:
    Oct 11, 2010 at 7:19 am

    I have a deep rooted hatred for banks stemming from a long time ago when I was a student (yes, student grants as they were called then, sometimes failed to get paid too). I have real issues with the banks for personal and business banking – they are not customer focused at all, they are well and truly bonus focused. Imagine a supplier saying “I’ve reviewing your credit arrangement with us and you’ll see a charge of £450 on your next statement” – that’s exactly what banks do to businesses and that charge seems to be proportional to the size of overdraft and/or turnover.

    Give the FSA a spine please!

  41. Chris Says:
    Oct 11, 2010 at 8:53 am

    I have had numerous problems over the years with Barclays bank, I am now in a situation where I am paying off a loan I took out 5 years ago (and have been making regular payments) Now they have scammed me into a high interest re-payments so will be paying it off for the next 9 years! thats 14years of payments of £100+ p/m for a 5grand loan! all becuase i went over my overdraft and stopped using my account as they said it was closed.

    Anyway now for the good news, I am currently with a bank called Secure Trust Bank PLC.
    They are a breath of fresh air, no interest fees, no late payments, no returned debit charges NO CHARGES apart from £12.50 p/m which is fair enough as they are a really helpfull bank, easy online transactions, can setup, cancel, amend direct debits and one off payments.
    No overdrafts or loans available which to be honest is probably a good thing. anyway i recommend this bank for anyone who is thinking of moving accounts in the future.

  42. Nasi Says:
    Oct 15, 2010 at 4:17 pm

    Generally we all have complains about banks, but sad to say customer service is really bad whether it is a bank, educational institute, government offices or private offices. I really don’t understand, customer should come first, but in UK employees come first and they are always right and customers are always wrong whether they are right or wrong. Can someone explain this?

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